Due to the nature of food products, returns are generally accepted only where goods are defective, damaged, incorrectly supplied, or otherwise not in accordance with the order.
Any shortages, visible damage or delivery errors should be reported to Itabites as soon as reasonably possible, preferably within 24 hours of delivery. Please provide your order details and, where relevant, photographs of the issue.
Where a return is agreed, goods should be kept in their original packaging and stored appropriately until collection or further instructions are provided.
If a refund is approved, it will normally be made to the original payment method or credited to the customer’s account, depending on how the order was paid.
Perishable, chilled or frozen products cannot normally be returned simply because the customer has changed their mind.
Nothing in this policy affects any rights that cannot lawfully be excluded.